bg11 Privacy Policy — Your Information Is Completely Safe

As a safe and reliable online gaming platform, bg11 places the highest importance on your privacy. This Privacy Policy ("Policy") describes how bg11 collects, stores, uses, and discloses the personal information of its users.

By using the bg11 website or services, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.

This Policy is connected to bg11's Terms and Conditions, and both are effective together. We commit that your personal information will never be sold to third parties or used without authorization.

bg11 uses the information it collects for the following legitimate purposes:

3.1 Service Delivery & Operations

• Creating, managing, and maintaining your account
• Running gaming and betting services smoothly
• Processing deposit and withdrawal transactions
• Keeping your account balance and history

3.2 Identity Verification & Security

• Confirming your age and identity (21+ years)
• Preventing fraud and protecting your account
• Complying with anti-money laundering regulations
• Monitoring and analyzing suspicious activity

3.3 Customer Service

• Resolving your questions and issues
• Providing technical support
• Sending important account-related notifications

3.4 Service Improvement

• Analyzing and improving platform performance
• Research to improve the user experience
• Identifying and fixing technical issues

bg11 may share information with third parties only in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted technology partners who operate specific services on our behalf, such as payment processing, cloud storage, and technical infrastructure maintenance. These partners operate under strict confidentiality agreements and may not use your information for any other purpose.

5.2 Legal Obligations

bg11 is obliged to provide information when required to do so under a valid order from a law enforcement agency or court. This includes:

• Legal orders from investigative agencies
• Cooperation in fraud or money laundering investigations
• Providing information as part of judicial proceedings

5.3 Business Changes

If there is a significant change in the ownership or management of bg11, user information may be transferred to the new entity. However, the terms of this Policy will continue to apply and you will be notified in advance.

5.4 With User Consent

Outside the cases listed above, bg11 never shares your personal information with third parties without your explicit consent.

6.1 Password Protection

Your account password is stored in encrypted form in bg11's database. No staff member can view your password. To keep your password secure, we recommend the following:

• Use a strong and unique password
• Change your password regularly
• Do not share your password with anyone
• Always log out after logging in on a public device

bg11 retains your personal information for as long as it is necessary to provide the service or to meet legal obligations. The retention policy for different types of information is as follows:

7.1 Account & Identity Information

Retained for as long as your account is active and for a defined period after account closure in accordance with applicable legal requirements.

7.2 Transaction Information

Financial transaction records are retained long-term for audit and dispute resolution purposes, in line with the requirements of financial regulatory bodies.

7.3 Support & Communications

Customer service communications are kept for service quality improvement and dispute resolution.

7.4 Technical Logs

System logs and technical data are generally retained for a short period and deleted after security review.

As a bg11 user, you have the following rights over your own information:

8.1 Right to Know

You may request at any time to know what information about you has been collected and stored at bg11. We are obliged to provide a detailed report.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you may request that it be corrected or updated. Changing some information (such as identity verification documents) may require an additional verification process.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, this may not be fully possible in cases of legal obligations or ongoing disputes.

8.4 Right to Object to Processing

In certain circumstances you may object to the processing of your information. This may not always be possible to act on if there are legal or contractual reasons.

8.5 How to Submit a Request

To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible.

bg11 is an adult gaming platform. This platform is intended only for those aged 21 and above (21+). We do not knowingly collect information from anyone under the age of 21.

If we become aware that a minor has provided information by mistake, we will immediately delete that information and close the associated account.

Parents and guardians are requested — if you believe your child is using this platform, please contact our support team immediately. To learn more about responsible gaming, visit our Responsible Gaming page.

bg11's platform may include third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, etc.). These providers have their own privacy policies and their data practices are not under bg11's control.

For payment processing, we work with bKash, Nagad, Rocket, and Upay. These services have their own security and privacy measures.

We recommend that you read the privacy policy of any third-party service before using it.

bg11 reserves the right to update or change this privacy policy at any time. For significant changes, we will notify you in the following ways:

• Publishing a notice on the website
• Sending relevant information to your registered email
• Displaying a notification at the time of login

If you continue to use bg11 after any changes, you will be considered to have agreed to the updated policy. Visit this page regularly to stay up to date on policy changes.

The date of the most recent update to this policy is stated at the top of the page.