bg11's Responsible Gaming —
Keep the fun, keep the control
bg11 believes gaming should be a source of entertainment — not stress or problems. We are committed to ensuring your gaming experience remains safe and healthy at all times.
What is responsible gambling and why does it matter?
Online gaming and betting is a form of entertainment. But for some people it can gradually become a habit that affects their financial, mental, and family life. Responsible gaming at bg11 means playing within a budget, respecting time limits, and seeking help when it feels like gaming is getting out of control.
bg11 respects every player as an adult and an informed individual. We want you to enjoy games with a clear mind, in a trustworthy environment — every time.
Our Protection Tools
bg11 provides several practical tools to give you full control over your gaming. Use them to keep your entertainment healthy.
Set deposit limits
Set a limit on how much you can deposit per day, per week, or per month. Once set, this limit takes effect immediately. A waiting period applies for any request to increase the limit, giving you time to reconsider your decision.
Session time-out
Playing for long stretches without a break can cause mental strain. At bg11 you can activate a session time-out — your session will end automatically after a set period. This is a simple yet effective way to prevent excessive play.
Self-Exclusion
If you feel that gaming is getting out of control, you can exclude yourself from the platform temporarily or for an extended period. No bets can be placed while self-exclusion is active. Taking this step is a sign of courage — not weakness.
Set a loss limit
Decide in advance how much you are willing to lose within a given period before you stop playing. When that limit is reached, bg11 will automatically notify you or restrict your ability to bet, protecting you from further losses.
Reality reminders
bg11 will remind you at set intervals how long you have been playing and how much you have wagered. These messages help you stay aware and take a break at the right time.
Support team assistance
Contact us at any time via bg11's 24/7 live chat or email. Our team is ready to assist in both Bengali and English. Don't hesitate to talk about any concerns — we are always here for you.
Self-assessment: Is your gaming safe?
Ask yourself the questions below. If most of your answers are "yes", you should reconsider your gaming habits and it would be wise to seek help from bg11 support.
The golden rules of healthy gaming
bg11 wants every session to be enjoyable. Following these simple rules will keep your experience positive every time.
Detailed guide to using the tools
You can activate these features yourself through bg11's account settings, or let our support team know via live chat.
Activate self-exclusion
Go to the "Responsible Gaming" section in Account Settings and choose your preferred period — 30 days, 6 months, or permanent. Betting will not be possible once it is active.
Set a deposit limit
Set a maximum limit for daily, weekly, or monthly deposits. Lowering the limit is immediate; increasing it takes time to come into effect.
Activate a time-out
If you want a temporary break, choose a time-out ranging from 24 hours to 6 weeks. During this period you will not be able to log in to your account or place bets.
Contact support
For any issue, reach us via 24/7 live chat or email at [email protected]. We are ready to help in Bengali.
Protection of minors
The minimum age to participate at bg11 is 21. We believe keeping children and teenagers away from online gaming is a social responsibility.
- We verify age at the time of registration.
- Suspicious accounts are suspended for investigation.
- You are advised to use parental control software on your device.
- Never share your account details with minors.
Contact us for help
Gambling addiction is a serious problem. If you or someone you know is affected, seeking professional help is the best path forward.
bg11 Support (24/7):
Live Chat: directly through the website
Email: [email protected]
Languages: Bengali and English
Your mental health and your family's well-being are far more important than any game. If needed, consult a professional mental health specialist.
Play safe,
play happy
Log in to your bg11 account and set up the responsible gaming tools today. Check the FAQ for any questions or contact our support directly.