bg11 Terms & Conditions

1.1 Eligibility Requirements

To open an account and use services on bg11, you must meet the following conditions:

• You must be at least 21 years of age.
• You must register with accurate and truthful information.
• Only one account per person is permitted.
• You must play under your own name and with your own funds — playing on behalf of others is prohibited.
• Information provided at registration must be kept up to date at all times.

1.2 Identity Verification

bg11 may request necessary documents for account verification at any time. This may include a national identity card, passport, or other valid identification documents. Withdrawal privileges may be restricted or suspended if verification is not completed.

1.3 Account Security

You are solely responsible for the security of your account. Keep your username and password confidential and do not share them with anyone. If you believe your account credentials have been compromised, notify the bg11 support team immediately.

1.4 Account Closure

bg11 reserves the right to immediately close or suspend any account if a user violates these Terms, engages in fraudulent activity, or if suspicious transactions are detected on the account.

2.1 Accepted Payment Methods

bg11 currently supports the following payment methods:

• bKash — Bangladesh's most widely used mobile banking service.
• Nagad — a mobile financial service authorized by the postal department.
• Rocket — Dutch-Bangla Bank's mobile banking service.
• Upay — United Commercial Bank's digital wallet.
• Bank Transfer — through major commercial banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank.

2.2 Deposit Limits

The minimum amount for each deposit is ৳500 (five hundred taka). The same minimum limit applies to each payment method. The maximum deposit limit may depend on your account level and verification status.

2.3 Withdrawal Rules

The minimum withdrawal amount is ৳1,000 (one thousand taka). Withdrawal requests generally take 5 to 30 minutes to process. Withdrawals can only be made through the same method used for the deposit, unless the bg11 support team arranges otherwise under special circumstances.

2.4 Transaction Responsibility

Users must always ensure that the account used for transactions is registered in their own name. Using third-party accounts for transactions is strictly prohibited and may result in immediate account suspension.

3.1 Welcome Bonus

New members on bg11 will receive a 100% welcome bonus on their first deposit, up to ৳20,000. For example: if you deposit ৳1,000, you will receive a ৳1,000 bonus and your total balance will be ৳2,000.

3.2 Wagering Requirements

Wagering requirements must be met before bonus funds can be withdrawn. The wagering requirement for bg11's welcome bonus is 25 times the bonus amount. Wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus.

3.3 Bonus Usage Terms

• Each user is entitled to only one welcome bonus.
• Bonus funds cannot be withdrawn directly — they can only be used to play games.
• bg11 reserves the right to change or withdraw any promotional offer at any time.
• Attempting to claim bonus benefits through multiple accounts will be considered fraud.

3.4 VIP Program

bg11's VIP program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. Each level offers weekly cashback benefits — starting from 0.2% at Bronze level up to a maximum of 1.0% at Diamond level. Advancement to higher levels depends on the volume and regularity of play.

4.1 Commitment to Fair Play

bg11 is committed to ensuring a fair and transparent environment across all games. The games on our platform are developed by reputable game providers and operate in accordance with international standards.

4.2 Prohibited Activities

The following activities are strictly prohibited on bg11:

• Operating an account with fraudulent or false information.
• Playing games through bots, automated software, or artificial intelligence.
• Opening multiple accounts to collect bonus benefits.
• Engaging in money laundering or illegal financial activities.
• Making fraudulent payment chargeback claims.
• Attempting unauthorized access to the platform's systems or networks.

4.3 Consequences of Violations

Involvement in any of the prohibited activities above may result in bg11 immediately closing the account, confiscating the balance, and taking legal action if necessary.

bg11 gives the highest priority to protecting users' personal information. Our platform uses SSL encryption technology, which keeps all your information and financial transactions secure.

5.1 Data Collection

During the registration process, we collect your name, contact information, identity document details, and payment-related information. This information is used solely for providing services, identity verification, and fulfilling legal obligations.

5.2 Sharing Data with Third Parties

bg11 does not sell or share your personal information with third parties, except where required by legal obligations or criminal investigations. For more details, please visit our Privacy Policy page.

bg11 takes responsible gaming very seriously. We believe that gambling should be an entertainment activity and should never be considered a source of income. bg11 is for individuals aged 21 and above only.

6.1 Protection Measures

• The ability to set deposit limits.
• Options for temporary breaks or self-exclusion.
• Active alerts when suspicious playing patterns are detected.
• Easily accessible contact information for professional help.

To learn more about responsible gaming, visit our Responsible Gaming page.

The bg11 website and all its content — logos, designs, text, graphics, software, and other elements — are protected under intellectual property law. Reproducing, distributing, or using any part of this content for commercial purposes without prior written permission is prohibited.

Game content available on the bg11 platform is subject to the intellectual property rights of the respective game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.) and may not be used without their consent.

8.1 Service Unavailability

bg11 may be temporarily unavailable due to technical maintenance, network issues, or unforeseen circumstances. bg11 is not liable for any financial loss in such situations.

8.2 Gaming Losses

There is a possibility of losing money when gambling. bg11 bears no liability for financial losses incurred through gaming. All users are advised to bet within their own means.

8.3 Third-Party Services

bg11 uses third-party games and payment services on its platform. The operation and security of these services are the responsibility of the respective third parties — bg11 is not directly liable for failures of these services.

bg11 reserves the right to change these terms and conditions at any time. Updated terms take effect as soon as they are published on the website. Users are advised to visit this page regularly to stay up to date.

Continuing to use the platform after updated terms are published will be taken as your acceptance of the new terms. If you disagree with the updated terms, please close your account immediately and withdraw all balances.

If you have any questions or concerns about these Terms, the bg11 support team is always ready to help. Support is available in both Bengali and English through our 24/7 live chat service and by email.